ZServiceDesk+ IT Service Desk Solution

Have More Visibility into IT Operations and make them efficient to save money called TIME.

IT Service Desk Management

For Systematic and high-quality service delivery, our solution helps to create the tickets faster and send the notification for users and service desk department as well directly on their emails. Further tickets can be assigned to engineer for resolution. Engineers can have consolidated view of tickets assigned to them.

Key Features

  • Incident Management
  • Service Request Management
  • Change Management
  • Problem Management
  • Vendor Management
  • Contracts Management
  • Knowledge base Management
  • Announcements
  • Tasks Management
  • SLA Management
  • Integrated Chat-BOT
  • Users Feedback
  • Preventive Maintenance
  • Third-Party Integration
  • Ticket Auto Import from Email Account
  • Ticket Categorisation
  • Map Tickets with Departments
  • Tag Tickets with assets
  • Customised Ticket status fields
  • Tickets Notifications
  • Escalation Rules
  • Best in Class Dashboards
  • Comprehensive Reports